![]() ![]() Note that annotations have special requirements for certain mobile platforms. BeyondTrust InSight allows annotations on the a live camera feed from an Android or iOS device. A number of tools are available, including shapes and free drawing. On Windows 8, privacy screen is not available, and the representative can only disable the mouse and keyboard.Īnnotation tools enable you to guide customers through more complex tasks and to train remote employees, reducing the number of call-backs and lowering training costs. In Windows Vista and above, the customer client must be elevated. Restricted customer interaction is available only when supporting macOS or Windows computers. The customer can regain control at any time by pressing Ctrl+Alt+Del. When input is restricted, an orange border appears around the customer's monitors, and a message indicates that the representative has mouse and keyboard control. The customer can regain control at any time by pressing Ctrl+Alt+Del.Īlternatively, disable the customer's mouse and keyboard input while still allowing them to view the screen. The customer's view of the privacy screen clearly explains that the representative has disabled the customer's view. If your permissions allow, you can disable the remote user's screen view and mouse and keyboard input. Representatives using a macOS system can send CTRL+Left-Click through the connected screen sharing session to the remote system by using CTRL+CMD+Left-Click. While viewing the remote computer, start or stop control of the remote keyboard and mouse. If you need to provide deeper support, request to elevate the session to the full customer client. In a click-to-chat session, you can only chat with the customer and see basic session information. You can request to elevate your permission level at any time during the session. Your customer can choose to grant you view-only access or, if your permissions allow, full mouse and keyboard control, enabling you to work on the remote computer as if you were really there. Once the customer has granted permission, the enabled applications of the remote desktop appear in your window. The customer can now grant access when prompted in the customer client, and the representative is directed to the correct panes in Settings to update the permissions. Alternatively, you may only be allowed to request full screen sharing, or you may be allowed to choose which level of access to request.Ī site-wide setting may allow your customer to limit applications after beginning screen sharing, regardless of the level of access requested.įor macOS Catalina (10.15)+ systems, if remote control is not enabled, click the banner at the top of the Screen Sharing tab to prompt the user for permissions. If your administrator has set your account to require that the customer select which applications to share, you will only be allowed to request limited screen sharing. Customer Chooses Shared Applications, available only when supporting a Windows or Mac computer, allows the customer to limit which applications to share.Privacy screen is not available when supporting Windows 8. Privacy Screen, available only when Jumping, starts the session with the remote customer's view and control of the system disabled.If you check View Only, you may see but not control the remote screen.If you check Full Access, available only in a customer-initiated session, you will request both screen sharing and all other privileges at once.Leaving all options unchecked requests full screen sharing, which grants view and control of the remote system's entire desktop and all applications.Options may be available below the button depending on your account settings. I think I have the latest drivers for it.Screen Share with the Remote Customer for View and Controlįrom the session window, click the Screen Sharing button to request control of the remote computer. The graphics card on the Win2K3 machine is ATI ES1000. ![]() ![]() The only difference (in those settings) is the color quality, which is 32 bit.Īny ideas on how I can improve the situation? ![]() The thing is, these settings are close to what I have on the XP machine I'm RDP'ing in from. If I move over to the Appearance tab, I see that font size is set to Normal, with no option to make it smaller. If I right-click on the desktop of the remote machine and go to Properties -> Settings, I see that the screen resolution is set to 1280x1024 (should be okay, I would think), and the color quality is Medium (16 bit) (not optimal) and I don't have the option to change either setting (because they're set in the. Text is too large and the graphics/colors aren't very smooth. I'm RDP'ing into a Win2K3 machine from a WinXP machine, and I cannot stand the low screen resolution I get on the Win2K3 box. ![]()
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